Shipping & Policies

Simple, transparent, and fair — just like our products.

Shipping

All orders are prepared with care within 2–5 business days.
Once shipped, you’ll receive an email confirmation with a tracking number.

We currently ship from Québec, Canada to:

  • Canada 🇨🇦

  • United States 🇺🇸

  • Selected international destinations 🌍

Shipping rates are automatically calculated at checkout based on your location and the weight of your parcel.

Estimated delivery times

  • Canada 3–9 business days

  • USA 5–12 business days

  • International 10–21 business days (may vary by destination)

Please note that international orders may be subject to customs duties, import taxes, or local fees.
These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

We do our best to ensure fast, safe delivery and eco-friendly packaging at every step.

Returns & Exchanges

Each Boreal Stone is unique by nature, and we handle every order with care.
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at [your email] with your order number and a photo of the issue.
We’ll gladly arrange a replacement or refund.

Because our stones are natural and hand-selected, slight variations in shape, texture, or color are normal and part of their authenticity — not considered defects.
We cannot accept returns due to personal preference or natural variations.

For any concerns, we’re always happy to help — just reach out at info@borealstones.com.

Terms of Service

By purchasing from Boreal Stones, you agree to our store policies regarding shipping, returns, and refunds.
Product photos are representative — each stone is unique and may vary in color, texture, and shape.
We may update our policies or pricing at any time to reflect changes in our operations or regulations.